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Business

Workplace Serendipity

Centralization and transparency enable a kind of serendipity that can lead to breakthrough results.  For example, your lead programmer may come up with an innovative solution to the problem that’s been blocking the marketing people. But he can only do this if the marketing team has their discussions out in the open, not siloed inside […]

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Philosophy

Seasons

It’s easy to be cynical about Christmas. It is easy to say that the spirit of family, of generosity and fraternity should accompany us all year round. And to argue that there is no reason for these values to come up on this specific date. But to think this way is to assume the human […]

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Business

Showing Work

Being humble is not the same as living in the shadows. It’s tragic when someone hides their good work. The eyes of the world are not upon us. Everyone is looking at their belly button. If we do not shout after their attention, they won’t look at what we have done. The boss does not […]

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Business

Feedback

“This sucks!” Isn’t helpful. It might be your gut reaction, and it might even be right. But it doesn’t point the way to improvement, and it almost unfailingly makes people get defensive.  (Side note: telling them not to get defensive almost always produces the exact opposite effect.) Ask questions instead: “What was the thinking behind […]

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Business

Lost in the Mail

There was this computer hardware store that I loved. They offered good products at reasonable prices, assembly services and guarantees that made sense.  Not to say that things went flawlessly. The carriers they worked with weren’t always the most professional. But customer support always solved issues to the best of their abilities. You don’t always […]