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Business

Osmosis

“The customer is always right.” However, I know companies that treat their employees better than their customers. Being a client, my intuition about this posture is one of annoyance. But rationally: This is easier to scale with the business (assuming the business model is profitable). The fact that employees are treated better than customers does […]

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Business

Lead With Generosity

Yesterday I wrote about how the ethical path to be taken by digital services is to demonstrate utility with a generous trial mode. From there, if the product really delivers on the promise, it will have long-term customers. The waters get muddied somewhat when there’s a human being involved, putting hours in. But they needn’t […]

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Business

Workplace Serendipity

Centralization and transparency enable a kind of serendipity that can lead to breakthrough results.  For example, your lead programmer may come up with an innovative solution to the problem that’s been blocking the marketing people. But he can only do this if the marketing team has their discussions out in the open, not siloed inside […]

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Business

Yes By Default

When someone asks me to participate in a project, the answer is almost always “yes.” With a caveat: whoever asked me has to kickstart the enterprise – to go first. I’ll come in behind, as support. Most projects are never going anywhere. Everyone has an idea for a book, a podcast, a movie, a business. […]

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Business

Showing Work

Being humble is not the same as living in the shadows. It’s tragic when someone hides their good work. The eyes of the world are not upon us. Everyone is looking at their belly button. If we do not shout after their attention, they won’t look at what we have done. The boss does not […]